Terms of Service

• Initial Estimates: Phone or online estimates are based on customer-provided descriptions of the infestation and property layout. Final pricing may be adjusted if the on-site conditions or pest severity significantly differ from the initial description.
• Diagnostic Inspections: On-site diagnostic inspections may carry an agreed-upon inspection fee, which is credited toward the service cost if the customer proceeds with the recommended treatment plan.
• Written Quotes: All final service recommendations and pricing will be provided in writing before chemical or physical treatments commence.

K2 Pest Control provides a 6-month written warranty for qualifying residential treatments (including bed bugs, cockroaches, carpenter ants, and mice/rats), subject to the following criteria:

* If targeted pest activity persists after the standard gestation/incubation period following treatment, K2 Pest Control will re-inspect and re-treat affected areas at zero additional labor cost during the active warranty period.

To ensure maximum treatment efficacy and safeguard human and animal health:

• Pre-Treatment Preparation: Clients must complete all preparation instructions provided by our dispatch team prior to the technician's arrival. Inadequate preparation may result in appointment rescheduling and a cancellation/rescheduling fee.
• Vacating the Premises: For treatments involving liquid sprays, aerosols, or dusting formulations, all human occupants and pets must vacate the treatment area for the mandatory re-entry period (typically 4 to 6 hours, or up to 12–24 hours for pregnant individuals, infants, or persons with respiratory conditions) as directed by the technician and product label.
• Aquariums & Exotic Pets: Fish tanks must have filtration systems turned off and covered with plastic wrap during treatment.

• Payment Schedule: Residential services are payable upon completion of service via major credit cards, Interac e-Transfer, debit, or approved digital payments. Commercial accounts are subject to Net 15 or Net 30 terms upon approved credit.
• Cancellation & Rescheduling: We require at least 24 hours advance notice to cancel or reschedule an appointment without penalty. Cancellations made with less than 24 hours notice or missed appointments where the technician cannot gain access to the property may incur a $75 dispatch fee.

To the maximum extent permitted by Ontario law:

• K2 Pest Control is not liable for pre-existing structural damage caused by wood-boring pests (such as carpenter ants or termites) or gnawing damage caused by rodents prior to treatment.
• K2 Pest Control is not liable for damages resulting from client failure to follow pre-treatment preparation sheets or post-treatment re-entry instructions.
• Our total aggregate liability for any claims arising under these terms or related to our services shall not exceed the total amount paid by the customer for the specific service under dispute.